Integrated in-house service
Our Story
Aster was born in 2004 in response to a market demand for fresh, “out of the box” thinking in facilities services management.
Customer service lies at the bedrock of our organisation; we built Aster on the core business principles of open communication, client transparency and accountability.
Our clients sit at the table with us, which means we can deliver fit-for-purpose customised service solutions, every time.
This uncompromising dedication to continuous improvement is what has made Aster a standout leader in the industry today.
Culture & continuous improvement
Our Commitment
Aster’s work philosophy is centred around environmental sustainability and service-first customisation. We leverage global best practice and local innovation to deliver outstanding results with cost-effective but highly impactful cleaning solutions.
Aster’s commitment to client support has led to a lot of happy, returning customers — since inception, we have maintained an incredibly high client retention rate of 80% across all contracts.
We pride ourselves on building customised integrated cleaning solutions, delivering with quality and exceeding expectations.
Dedicated professionals
Our People
Our teams are committed to providing exceptional customer service. Our people hold:
- Years of job-specific experience, allowing for on-the-spot problem solving and quality service
- Ongoing training programs that support a flexible, responsive and high-performing workforce
- Excellent interpersonal and communication skills
- Outstanding organisational and time management capabilities
With a genuine focus on client satisfaction and support, every member of your dedicated team is passionate about delivering your service solution.
The values we live by
Our clients benefit from Aster’s outstanding customer service culture and dedicated focus on delivering your tailored needs and requirements. Our service-first approach includes:
24-hour support
Problems don't wait for business hours or forwarding delays. At Aster, we provide customer support around the clock with a direct line of communication to a single, dedicated team member.
Urgent care
Aster’s proven escalation process ensures your urgent needs are met with immediate attention. We typically have staff on-site and resolving any issues within 2 hours of them being raised.
Communication
We operate with an 'Alliance Partnership' approach; your goals and needs are ours. This strategy is built upon is our belief in open communication and transparency to support partner success.
Reporting
Our tailored, site-specific reporting system allows Aster to manage performance over the term of your contract. Our clients have access to a detailed performance portal, providing up-to-date snapshots against agreed-upon targets.
Customer surveys
Our commitment to service excellence is supported by data drawn from customer surveys. Our passion for continuous improvement underpins our success, and is the cornerstone of why Aster sets the benchmark for service excellence.
Compliance
You can feel secure in the knowledge that Aster addresses health, safety, environmental and quality compliance throughout our organisation. We ensure we maintain an incredibly high standard of care via an annual external audit process.
Meet our clients
Talk to us about your cleaning service needs
Hear from our clients
Aster Services has proudly maintained an 80% client retention rate since our inception — a testament to the trusted partnerships we’ve built though our dedication to client support.
