Integrated in-house service
Our Story
Aster was launched in 2004 in response to the market demand for some fresh thinking around customer service within facility services and now is a recognised leader in quality and sustainable service delivery to the specialised Sydney Residential and Commercial Strata market.
Aster brings a wealth of experience in providing quality cleaning services across Sydney, with needs that run parallel for cost efficiency, customer service focus, quality, environmental sustainability, integrity, and reliability.
Transparency is at the core of our business philosophy. We will always act in the best interests of our clients by establishing a strong corporate governance and performance management framework that protects our clients and ensures that Aster Services is accountable for its actions.
Culture & continuous improvement
Our commitment
Aster’s entire business culture and service delivery philosophy is built upon the platforms of environmental sustainability, continuous improvement, application of global best practice, and unlocking value and innovation for our clients by continuing to “think outside the square.”
As evidence of our commitment to delivering service excellence to our clients over the term of a contract and beyond – Aster services boasts an 80% client retention rate of all our contracts from inception and continues to lead the field and exceed our clients’ expectations.
The values we live by
Our clients benefit from Aster’s outstanding customer service culture and our dedicated team, which focuses on responding to your tailored needs and requirements through our service approach that includes:
24-hour service support
Direct lines of communication via a dedicated email address and mobile number, supported by a single point of contact from within our nominated service team.
Urgent care
Aster’s proven escalation process will ensure that your urgent needs will be met with minimum response times - response time (from phone call / email / SMS to attendance on site) 2 hours.
Communication
Communication management plans developed for escalation and quick resolution of issues.
Reporting
Aster’s reporting regime allows us to manage performance over the term of the contract and to provide our clients with an ongoing, updated, and accurate snapshot of contract performance against agreed KPI’s
Customer surveys
Aster is committed to delivering customer service excellence to our clients over the term of a contract and beyond, and to continues to lead the field and exceed our clients’ expectations in the area of customer service.
Compliance
Feel secure in the knowledge that Aster addresses health, safety, environmental and quality compliance throughout our organisation and at all our sites
Our clients
The following is an example demonstrate the breadth and extent of Aster’s experience and performance
Hear from our clients
Aster services boasts an 80% client retention rate of all our contracts from our inception in 2004 and continues to lead the field and exceed our clients’ expectations
