Our Services
Aster is an established and proven company operating solely within the Facilities Management market providing sustainable, quality, and customised service solutions across cleaning and building services.
Aster’s integrated in-house service covers soft and hard facility services including:
Cleaning
- All common area cleaning services
- Pressure washing: Internal & external surfaces
- Hard floor surfaces: Polishing, buffing, deep cleaning, sealing & restoration of all stone floors
Waste management services
- Residential & commercial waste removal services
- Regular waste collection service via compactor trucks when no or poor service is supplied by the relevant Council Authority
- Rubbish removal (non-Council collection items)
High cleaning
- Internal & external high cleaning
- Non-accessible building façade & window service via abseiling, EWP and extension poles
- Pipes, vents, light fittings, art works, feature glazing, globe replacement etc
Carpet Cleaning
- Steam cleaning, dry chemical deep cleaning and specialised stain removal
Car park sweeping & scrubbing
- Car park auto-scrubbing and degreasing using tenant machines
Hygiene & sanitisation services
- Supply of bathroom consumables and sanitary services
Security Services
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Gardening & grounds maintenance
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Emergency works
- Flood and storm rectification services including water extraction and carpet drying
“Green Clean” equipment, chemicals & technologies
Environmental sustainability
Aster’s commitment to environmental sustainability is a major focus for our business and it underpins all that we do. Aster’s certification to the Environment standard ISO14001, ensures that every level of our business is committed to the prevention of pollution, compliance with legal and other requirements, and to champion continual improvement.
Our staff and subcontractors are inducted and provided with ongoing training into our environmental responsibilities, targets and objectives.
Aster is committed to using environmentally friendly chemicals and partners with Ecolab and ClearChoice who are a long-term pioneers of innovative green technologies and sustainable cleaning solutions. All suppliers are appropriately licensed and insured and contribute to our Green Clean solutions and commitment to cost savings and product performance.
Aster uses microfiber technology for the cleaning of floors and surfaces to efficiently remove dirt and grime. Microfiber attracts and traps dirt and particles which traditional cotton fibre leave behind and as a result provide a superior and more efficient cleaning outcome.
Industry best practices
Quality, Health, Safety & Environmental Compliance
Our clients can feel secure in the knowledge that Aster addresses health, safety, environmental and quality compliance throughout our organisation and at all our sites, and have achieved the following Global-Mark certification of our QHSE Management System to the following Standards:
ISO 9001:2015
ISO 45001:2018
ISO 14001:2015
Aster continues to ensure that we maintain these Standards through submitting our business to extensive external auditing performed by Global-Mark on an annual basis.
In addition, our QHSE compliance ensures Aster can support Building Management & the Strata Committee with cleaning compliance and legislative requirements with regards to health, safety, quality and the environment.
FAQ
A frequently asked question surrounding your service
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
A frequently asked question surrounding your service
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
A frequently asked question surrounding your service
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
A frequently asked question surrounding your service
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
A frequently asked question surrounding your service
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
A frequently asked question surrounding your service
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
A frequently asked question surrounding your service
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
A frequently asked question surrounding your service
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
Clients
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Full transparency through our reports leads to industry best practice.
Reporting
Aster’s reporting regime allows us to manage performance over the term of the contract and to provide our clients with an ongoing, updated, and accurate snapshot of contract performance against agreed KPI’s.
Remote access to reporting
Aster’s reports are uploaded to site specific tailored OneDrive files that can be accessed with ease by the Stakeholders of Pacific Waves.
Site inspections and reporting
Aster will perform site inspections which serves to determine any rectification work required. During periodic inspections, a Service Specification Check Sheet is completed which includes all tasks required and agreed KPI’s used to measure service provided.
Executive Committee reporting
A site specific report is produced as required that includes service inspection results, site updates, training, supplier performance, and benchmarking.
Defects, hazards, and maintenance issues
Aster staff are trained to identify and report on any defects, hazards, or maintenance issues as a part of the daily service they provide. This information is then reported via iPhone with photo and email capacity to Aster and Building Management to action.
Safety data sheets
As a part of our QHSE Management System, Aster ensures that all sites have Safety Data Sheets (SDS) for all chemicals used on site. In addition, there is a second copy of SDSs for all chemicals on site located next to the chemicals in the cleaner’s room.
Equipment & Maintenance Log
As a part of our QHSE Management System, Aster ensures that all equipment is appropriately stored and serviced as per manufacturers recommendations. This information is recorded in Aster’s Equipment and Maintenance log, which is audited annually.
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Hear from our clients
Aster services boasts an 80% client retention rate of all our contracts from our inception in 2004 and continues to lead the field and exceed our clients’ expectations
